We are a looking for an experienced IT Support Lead Engineer for our Managed Services clients in Phoenix, Arizona. The position includes travel to client sites as well as escalations support for our help desk team.

Full-time in Phoenix, AZ
Travel 40% within Phoenix-metro area
Paid hourly plus bonus for voluntary on-call plus quarterly performance bonus. Eligible for overtime.

Job Description:

The IT Support Technician is responsible for the design, implementation, and support of internal systems, including customer-facing hosted and cloud environments, as well as providing technical assistance to team members with system and network requests. This is an escalation level position responsible for resolving issues beyond the scope of First Level Technicians.

Essential Duties and Responsibilities:

All technical team members are responsible for some degree of telephone support.
This position involves traveling to various Phoenix Area locations to perform onsite service.
Design and implementation at the network level: WAN and LAN connectivity, switches, firewalls, and security configurations.
Design and implement disaster recovery solutions
IT support relating to issues with the internal systems and network infrastructure
Support services for Microsoft related technologies: Office 365, Windows Server, SQL, SharePoint, One Drive, etc.
Support services for virtualization technologies: VMware and Microsoft
Administration and maintenance of the remote monitoring and management system: update agent scripts, respond to alerts, monitor dashboard, and maintain system upgrades/patching
Responsible for assigned escalation and project tickets
All technical team members are responsible for telephone support.
This position involves traveling to various locations to perform onsite service.

Knowledge, Skills, and/or Abilities Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Interpersonal skills: such as telephony skills, communication skills, active listening, and customer-care
Diagnosis skills of technical issues
Ability to multi-task and adapt to changes quickly
Technical awareness: ability to match resources to technical issues appropriately
Service awareness of all organization's key IT services for which support is being provided
Understanding of support tools, techniques, and how technology is used to provide IT services
Typing skills to ensure quick and accurate entry of service request details
Self-motivated with the ability to work in a fast-moving environment

Educational/Vocational/Previous Experience Recommendations:

3 years of IT or related experience.
Professional IT Certifications, such as: Microsoft, Sophos, VMware, and/or any major Document Management system.

Benefits:

Competitive wages based on experience and qualifications.
Performance-based incentives
Full on-the-job training & support
Fun working environment and culture
Great opportunity for advancement

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